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Enhancing chat through standardisation of data

standardisation of data

The importance of technology and data connectivity was highlighted a year ago in March 2020 when the impact of the Covid-19 pandemic resulted in the Vix, which is also known as Wall Street’s fear gauge, reaching levels that were even higher than during the financial crisis in 2008. Staff had to deal with extremely high volumes while working from home and there has since been an acceleration in the digitisation of workflow to cope with the inefficiencies and inconveniences of remote working. Firms have needed better data in order to become more efficient and continue to serve their customers. 

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Standardisation of data – one syntax

However, where dealers are still carrying out pre-trade negotiations over voice and chat there are often manual processes for recording quote data. By taking the heavy lifting away –the copy and paste, the rekeying, the robotic tasks – that employees do every day you free them up to do the tasks you want your humans to do – spark conversation, cultivate relationships, generate ideas and create revenue. Standardised syntax means you can rely on a set format and build technology to use those messages. This helps automate the repetitive processes to avoid failures. This could be something as simple as recognising a pricing request and pushing notifications out to the involved parties.

Standardisation of data and syntax also drives automation and whilst we look towards global uptake of these standards an interim state can still offer more efficient, safer processes that lead towards full electronification. Where standards are not adopted across the board there exists the ability to develop a translation layer so that both sides can use their native formats but still understand their counterparts requests and responses. When you can connect data sitting in existing tools and applications you can build data-driven workflows on top of that data. You are unbundling the data that was in spreadsheets, file shares, voice and chat and giving it a structure. That workflow becomes easy to record, auditable, trackable but more importantly it’s real-time and collaborative. Everyone sees the same real-time data and can interact with it and make decisions on it at the same time. This doesn’t just mean sales and traders but across the organisation as a whole – from compliance to operations to finance, legal and beyond. In order to analyse client relationships and focus on improvements for mutual gain you need a high quality, consistent, agreed data set to work from. That will only exist when you record your interactions accurately and at all stages of the process.

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Artificial Intelligence

For the buyside to fully leverage value contained in their data its essential to bring Artificial Intelligence into the workflow to present insights and opportunities based on data that AI has processed.  This means we preserve the human interaction, whilst leveraging automation and ultimately allowing the trader to make a better decision – the trader will no longer interface with the data directly but with the possibilities of the AI processing the data.

ipushpull has recently launched PPQ (Pushpull Quotes), which standardises and automates the negotiation process to help both the buy and sell side achieve these aims. PPQ fits within existing workflows so neither the client or their counterparties need to install a new system. Trading and sales can enhance chat by communicating pricing information in private bilateral conversations more quickly and efficiently using a standardised syntax. Chatbots interpret key features within the standardised data and display customised information on the desktop so the user can manage their workflow from just one screen. Standardised syntax also allows bots to take on the heavy lifting of repetitive administrative tasks so trading and sales can minimise operational risk by removing manual touchpoints. 

If you would like to know more about standardisation of data, feel free to get in touch.

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Digitisation of Pre-Trade Client Workflows

Pre-trade

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Streamlining workflow for sales and trading desks

Although some areas within capital markets benefit from the efficiencies of electronic trading, the more complex and less liquid instruments still involve a great deal of manual, unstructured pre-trade activity. This creates friction (summarised in this SIFMA report), which is bad for client services, increases costs for both the buy side and the sell side, hampers liquidity and creates unnecessary operational risk, which arguably feeds into systemic risk at an industry level.

Can these issues be addressed by bringing more standardisation and automation to the market, particularly around pre-trade client workflows?

This was the topic of an online panel discussion hosted by The Realization Group and ipushpull on Tuesday 17th November, 2020. The webinar was led by Clive Posselt of The Realization Group, and featured Andy Mosson, Head of Strategic Partnerships, FICC eCommerce Sales, J.P. Morgan; Ayaz Haji, Head of Enterprise Reference Data, Goldman Sachs; Richard Turner, Senior Trader, Insight Investment; Craig Butterworth, Global Head of Sales & Account Management, Symphony; Andy Ross, CEO, CurveGlobal; Chris Scott, Senior Product Manager, TP-ICAP; and Matthew Cheung, CEO, ipushpull.

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Spreadsheets on the trading floor

There are many inefficiencies resulting from over-reliance on manual processes and the continued use of e-mail, spreadsheets and copy & paste in pre-trade, particularly for non-standardised instruments traded bi-laterally via voice or chat. These manual processes are not only slow and cumbersome, they are also inherently risky and do not add much value from a trading perspective.

Messaging standards such as FIX and FpML can work well for simple products traded on electronic markets. But for more complex instruments, the various parameters of the trade are often not easily expressed in a machine-readable and understandable way.

And the inefficiencies persist across the entire pre-trade lifecycle for both the buy-side and the sell-side, impacting price discovery, negotiation, execution and booking of trades.

Spreadsheets are the common standard denominator and remain ubiquitous on the trading desk, because a) they serve a useful purpose and b) they can be quickly deployed. Firms that are constrained in their development resources have to be very selective about where those resources are assigned, and it is generally much quicker and easier for someone with business subject matter expertise to solve a problem by creating an Excel spreadsheet than to wait for a solution to be developed in-house. The issue with such spreadsheets and workarounds however, is that they are not standardised and they do not scale.

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Towards a standardised approach

There is no shortage of potential solutions designed to help automate pre-trade workflow, both from established vendors and newer fintechs. However, the problem with many of these is that although they provide incrementally better tooling, they are still point solutions. The wider mission is to cohesively bring together some of these tools to leverage a common secure and compliant collaboration platform, to create standardisation at an industry level, where the buy side, sell side, exchanges, clearing houses, vendors and service providers all benefit from the network effect.

FIX is a good example of a well-governed, well-accepted protocol that has been widely used across the industry for some time. More recently, bodies like FINOS are creating standards for desktop workflow, enabling standardised tools that previously might have taken years to build, to be deployed in weeks or months. There are also situations where firms just get together and create what becomes a de-facto standard.

As these standards improve and become more widely adopted, they enable greater workflow automation. Fintechs, utilising tools like data mapping, allow firms to create a data-led approach and a more efficient client-focused process, thus providing the ability for firms to interoperate between all of these different types of standards and approaches, so that they can communicate seamlessly.

Financial institutions can leverage this technology to drive efficiency with the least amount of disruption to workflow, improving their speed to market and building and deploying bespoke solutions that no one else has, thus creating competitive advantage.

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Impact of COVID-19

The onset of COVID-19 and the resulting increase in remote flexible working has certainly accelerated digitalisation initiatives. Anecdotally, there has been more digital transformation in the past eight months than in the last eight years. Long held biases against working from home have been disproved by necessity and highlighted the need for firms to have a coherent omni-channel strategy.

In this current environment, end users need to be able to seamlessly switch between multiple different communication channels as it suits them, by having device and data interoperability. But with the financial services industry being so heavily regulated, the challenge is enabling that whilst still maintaining the strictest levels of compliance and security.

The goal therefore, is to be able to take communication that historically might have been siloed or non-compliant, and funnel it through a more comprehensive, standardised platform that addresses those shortcomings, and at the same time meshes them into a broader workflow digitalisation strategy.

The rapid transformation we have seen due to COVID, converging with a thriving capital markets fintech ecosystem, has led to an increased demand for solutions that can unbundle the legacy data – spreadsheets, emails, file share, voice, and chat – and rebundle it together with the tasks that were spread across different applications, into new structured workflows.

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Future State of pre-trade workflow

The future state of pre-trade technology is a world where instead of having highly paid professionals doing robotic tasks, we can instead combine the human and the machine conversations, the messages and the data, eliminate manual processes and improve efficiency by creating and adopting standardisation.

The ultimate goal for most technology providers is to free up traders and sales people to do the things that only humans can do, i.e. discuss the markets, give opinion, and create value, using new, live, collaborative, interoperating tools.

The industry now needs to address its legacy silos and re-engineer its manual pre-trade processes, with a mindset of delivering an improved experience, better internal efficiency and, at the same time, a significant reduction in operational risk.

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On-demand Webinar & Report: Digitisation of Pre-trade Client Workflows

Learn how J.P. Morgan, Goldman Sachs, Insight Investment and TP-ICAP are approaching the digitisation of pre-trade client workflows.

Understand how market infrastructure providers like CurveGlobal, Symphony and ipushpull are facilitating this by improving price discovery and building liquidity through standardisation, automation and live data.

GET YOUR COPY

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New Initiatives Around Standardisation and Automation in Capital Markets

Standardisation and automation in capital markets

By Matthew Cheung, ipushpull

In my last blog, I discussed the steps that firms can take to automate some of their pre-trade, time-critical workflows, and highlighted the advantages that such automation can offer.

However, automating these data-driven workflows in isolation within your own organisation only gets you so far. It does of course bring about some genuine efficiencies, as we’ve previously discussed. But for the industry to really move forward, we need to consider the essential role of data standardisation and automation in capital markets and generally in financial markets.

Data interoperability through open source

One area where significant progress is being made around standardisation is in the open sourcing of data platforms, allowing for data interoperability across organisations.

A real-world example of this is the recently announced launch of Legend, Goldman Sachs’ flagship data management and data governance platform, now open sourced through FINOS, The Fintech Open Source Foundation.

This is an important step for the industry, because it demonstrates how a number of leading banks (including Goldman Sachs, Deutsche Bank, Morgan Stanley RBC Capital Markets, and others) are all working together within a shared environment, to prototype interbank collaborative data modelling and standardisation.

The pilot project – initially for FX options – was to build extensions to the Common Domain Model (CDM), developed by the International Swaps and Derivatives Association (ISDA). Utilising this framework, industry participants can now use and build their own models collaboratively for a range of purposes using open-source components, and feed those back into the common standard.

In the press release announcing Legend’s launch, Goldman Sachs’ chief data officer and head of data engineering said, “We believe this new data platform is so powerful and important that we are making it available to our clients and the world fully open and free of charge as an open source platform through FINOS.”

This is a big deal, because it shows that industry competitors can actually work together to solve industry challenges. And they can do it by providing a means for market participants across the industry to collaborate and share data using standardised data models, not just in the front office, but also across the middle and back office.  

A welcome development

With the current lack of common terminology and common definitions in the industry, particularly for more exotic, non-standardised instruments such as OTC derivatives, these kinds of open-source, collaborative initiatives are a very welcome development.

One of the great things about standardisation is that it makes everything easier to streamline and automate. In an ideal world, every system within every organisation would be able to read, write, and speak the same language, so that there would be no barriers; everyone would be able to seamlessly connect to everyone else, and every piece of incoming data would have the ability to automatically trigger events in connected systems.

This is in fact one of the main reasons why ipushpull exists, to give firms the means to achieve this regardless of which standards they adhere to.

But it’s great to see other examples of how the industry is moving towards this future state. And we expect to see a fairly rapid take-up of these open source standardisation initiatives, across both the buy-side and the sell-side, leading to increased automation and greater efficiencies across the board.

Find out more about Standardisation and Automation in Capital Markets, in our upcoming webinar.

On-demand Webinar & Report: Digitisation of Pre-trade Client Workflows

Learn how J.P. Morgan, Goldman Sachs, Insight Investment and TP-ICAP are approaching the digitisation of pre-trade client workflows.

Understand how market infrastructure providers like CurveGlobal, Symphony and ipushpull are facilitating this by improving price discovery and building liquidity through standardisation, automation and live data.

REGISTER HERE